Picture (from left to right) Gloria Bernards, ward sister, Molly Lane Fox Unit; Richard Murley, chairman; Katherine Fenton, chief nurse; Daron Smith, consultant urological surgeon; Catherine Narciso clinical practice facilitator, infection prevention & control; Sandra Hallett, director of quality and safety; Ali El Mahad, duty manager; Sir Robert Naylor, chief executive; Anjanee Jhurry, discharge nurse coordinator, neonatal unit; Janet Wanyoike, staff nurse, The Heart Hospital; Clara Chidziva, staff nurse, Molly Lane Fox Unit.
The Trust was among four across the country to receive the accolade for the quality of care it delivers to patients. It is the second time in just three years that UCLH has been named a Dr Foster Trust of the Year and the third time in a decade.
The award is based on UCLH’s low mortality rates and feedback from patients. Two of the Trust’s hospitals – The Heart Hospital and the Royal London Hospital for Integrated Medicine – are among those most highly recommended by patients, according to the guide.
Sir Robert Naylor, UCLH chief executive, said: “Winning this award is fantastic news for everyone at UCLH and will give our patients confidence about the quality of care provided here.
“I would like to congratulate every single member of staff who has helped us achieve such high standards. You can have new hospital facilities and all of the modern equipment money can buy, but our greatest asset will always be our staff.
“Quality is our guiding principle and when patients ask their doctor: ‘Will it be safe? What will be the outcome? and what will the experience be like?’ we respond that these are our priorities - safety, outcomes and experience.
“Despite treating some of the most complex patients in the NHS, our mortality rates are consistently among the lowest in the country, nearly 30 per cent below the national average.
“We have put a lot of work into educating staff about the importance of treating patients with dignity and respect and involving them in decisions about their care. It is really satisfying that this is paying off and is reflected in the experience patients have when they come to UCLH.”
The Trust also scored highly in the national inpatient survey which covers areas including dignity and respect and involving patients in decisions about their care.
Dr Foster Intelligence is an independent organisation dedicated to helping patients make informed decisions about their health. Its annual Hospital Guide is a comprehensive directory of NHS hospital trusts, designed to give patients information so they can choose where to receive hospital treatment.
Tim Baker, Dr Foster Intelligence chief executive, said: “The Trust of the Year award recognises excellence in the NHS. It is important to identify hospitals where the evidence points to outstanding achievement, both in outcomes and in how patients rate their experience of care.
“To be named Dr Foster Trust of the year a trust has to perform highly on two important measures of hospital quality: mortality and patient experience. There can only be one winner for each of the new NHS regions. We congratulate University College London Hospitals NHS Foundation Trust on their award this year.”
Click here to view the Dr Foster Hospital Guide.