Queen Square has its own dedicated Quality and Clinical Governance Department to drive forward the quality agenda. The team is led by Dr Sally Wilson and has three full-time staff; a, Lead Nurse for Clinical Governance, Clinical Governance Facilitator and team administrator. The team works with and supports clinicians and other staff to oversee the Clinical Governance Committee. This meets monthly and provides the framework into which the subcommittees report. The subcommittees are; Risk Management, Clinical Audit and Effectiveness, Patient Issues and Patient Experience.
Queen Square has a culture of listening to patients and learning from what they tell us about their experience. We actively seek patient feedback through surveys, questionnaires and electronic response devices. Regular clinical audit at divisional and departmental level helps to ensure clinical effectiveness and to benchmark areas such as cleanliness and hand hygiene. We have adopted the After Action Review process for providing a learning environment and communication tool for all staff across the division.
Quality scorecards developed by all departments have enabled the multidisciplinary team to identify those areas that define quality for their department or service. These will help monitor performance and allow clinicians to make changes where necessary.
We are working with clinicians to develop an up to date and comprehensive library of patient information to inform and support patients and their relatives or carers.