You can be referred to UCLH. As a patient, government policy allows you to make decisions about your healthcare. If your GP thinks that you need to be referred to a specialist, you can choose to be seen at any hospital in the country. This means that regardless of where you live, you have the right to see one of UCLH’s experts.
Find out more
If you have any questions please contact the Patient Advice and Liaison Service (PALS) or visit the NHS Choices website to find out more.
So why choose us? UCLH is a teaching hospital trust with:
- state-of-the-art facilities
- staff who are experts in their fields
- an excellent track record of providing safe, good quality clinical care
- close links to University College London (UCL) enabling pioneering research to be translated into new treatments
There are many different ways to assess the quality of healthcare provided in NHS hospitals which can help patients make an informed choice about where they would like to be treated. Here is some information about us. Please contact us if you would like any further information.
We want to get it right and use your feedback through comments and surveys to improve our services. If you want to tell us about your care please contact us.
Every year inpatients at all NHS hospitals in England are surveyed about the quality of care by the Care Quality Commission (CQC), the independent healthcare regulator. In 2011 in `overall views and experience' UCLH was in the top 20% of Trusts for the second year running. For the full report go to www.cqc.org.
We know that as well as the quality of the medical care, good food and being treated with respect mean a lot to patients. We received positive feedback from the CQC in these areas in 2011.
The Trust was among four across the country to receive the accolade for the quality of care it delivers to patients. It is the second time in just three years that UCLH has been named a Dr Foster Trust of the Year and the third time in a decade.
The award is based on UCLH’s low mortality rates and feedback from patients. Two of the Trust’s hospitals – The Heart Hospital and the Royal London Hospital for Integrated Medicine – are among those most highly recommended by patients, according to the guide.
“The doctors and nurses were excellent from the moment I was admitted. I was told very clearly what was happening at every stage of my treatment. I had suffered a major stroke but everyone was quite amazed at how quickly I recovered: by the fourth day I was walking around the ward and the physio and speech therapists helped me get my smile back.”
We were delighted to achieve the maximum NHSLA rating of Level 3 in August 2011. The NHSLA looks at all aspects of hospital risk and undertakes regular assessments of Trusts to check compliance against 50 standards relating to hospital risk. A ‘good’ risk rating means a safer environment for patients. Only 1 in 7 Trusts nationally are level 3. In London we are only one in five that have met this standard.
The information below tells you how to access our services. If you have any queries call the Choose and Book contact centre on 020 3447 6969, email: chooseandbook@uclh.nhs.uk or visit the NHS choose and book website to find out more.
