How to contact PALS

You can contact PALS in the following ways:

By post

If you would prefer to write to us out postal addresses are:

PALS
Ground Floor Atrium
University College Hospital
235 Euston Road
London NW1 2BU

PALS
Box 25
National Hospital for Neurology and Neurosurgery
Queen Square
London WC1N 3BG

Ask a staff member to contact us on your behalf. We can visit you on the ward, in a clinic or in a department.

If you are a relative, carer or friend of a patient, where possible, we will need to obtain the written or verbal permission of the patient before we can assist with the problem

Online form

Click here to use our online form to contact the PALS team

If you are not happy

If you are not happy with the help you receive from PALS, please contact Jacintha Crudden, our PALS Manager. Her details are as follows:

Jacintha Crudden
PALS Manager
PALS
UCH
Ground Floor/Atrium
235 Euston Road
London NW1 2BU

Telephone: 020 3447 3042
Email: jacintha.crudden@uclh.nhs.uk

Please choose an option from the box below before sending your form.


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Visiting our offices

At UCH on the ground floor atrium between 9.00 and 16.00 Monday to Friday (excluding public holidays.)

UCH telephone
020 3447 3042

At NHNN next to Basil Samuels Outpatients Department between the hours of 8.00 and 18.00 on Mondays, 9.00 and 17.00 on Tuesdays and 8.00 to 18.00 on Wednesdays. Outside of these days contact the PALS office at UCH.

NHNN telephone
020 3448 3237

During particularly busy times, outside normal working hours or at weekends you may be put through to our answering machine. Please leave your name, hospital number, contact number and a short message and the PALS team will return your call within 24 hours or by the next working day.