There are many different ways to assess the quality of healthcare provided in NHS hospitals which can help patients make an informed choice about where they would like to be treated. Here are some performance highlights.
97% of UCLH patients would recommend the Trust to family and friends
(Picker Institute survey)
Every year inpatients at all NHS hospitals in England are surveyed about the quality of care by the Care Quality Commission (CQC), the independent healthcare regulator, In 2011 in `overall views and experience' UCLH was in the top 20% of Trusts for the second year running. For the full report go to www.cqc.org
We know that as well as the quality of the medical care, good quality food and being treated with respect mean a lot to patients. We received positive feedback from the CQC in these areas in 2011.
The latest NHS staff survey shows that the people who work here would recommend UCLH as a place to receive treatment.
UCLH was named NHS hospital trust in London, according to the Dr Foster Hospital Guide 2011/12
The Trust was among four across the country to receive the accolade for the quality of care it delivers to patients. It is the second time in just three years that UCLH has been named a Dr Foster Trust of the Year and the third time in a decade.
The award is based on UCLH’s low mortality rates and feedback from patients. Two of the Trust’s hospitals – The Heart Hospital and the Royal London Hospital for Integrated Medicine – are among those most highly recommended by patients, according to the guide.
A wide range of measures are used to define ‘good quality’ healthcare, including lower mortality rates and treatment for stroke. In 2010 we were chosen to be one of eight hyper-acute stroke units (HASUs) in London. HASUs treat patients in the first, vital, 72 hours after a stroke – giving patients clot busting drugs as soon as possible can significantly reduce effects of stroke and improve recovery.
Terry Powell suffered a stroke and was treated at UCLH:
“The doctors and nurses were excellent from the moment I was admitted. I was told very clearly what was happening at every stage of my treatment. I had suffered a major stroke but everyone was quite amazed at how quickly I recovered: by the fourth day I was walking around the ward and the physio and speech therapists helped me get my smile back.” Read more here
Every year, Trusts are required to produce an annual report and a quality account. These publications provide an overview of the year, summary financial statements and detailed information about the quality of our services. We also produce an annual plan setting out what we need to do to achieve our mission of providing ‘high quality patient care, excellent education and world class research'.